FAQ

What languages do you translate?

We translate the following languages, both from English and into English:
Arabic
Bulgarian
Cantonese
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
Farsi
French
Georgian
German
Greek
Hebrew
Hindi
Hungarian
Italian
Indonesian
Japanese
Korean
Norwegian
Polish
Portuguese (Brazil)
Portuguese (Portugal)
Romanian
Russian
Slovak
Spanish
Swedish
Tagalog
Thai
Turkish
Ukrainian
Vietnamese

How do you ensure quality?

We’re very selective and accept less than 10% of the translators that apply.
Each translator has successfully completed an extensive screening process. They have been tested in their specific language pair, through multiple choice tests, free answer tests, and by performing certified translations in a timed environment.
A typical Ibex translator has worked as a professional translator for over 5 years.

How does the translation process work?

After you place your order your document is reviewed and a translator with relevant expertise begins carefully working on your order. The work is then double checked for accuracy and the final product is sent to you in an email.

How do I get started?

Email us your document.
Pay with Visa, MasterCard, American Express, Discover, or PayPal.
We’ll email you your professional translation. Print it and you’re all set.

How do I pay?

Ibex accepts all major credit cards as well as payment via PayPal.
Payment is made at the time of placing your order.

How do I get a receipt for my order?

The confirmation email sent to you when you first placed your order is also your receipt.

How do I request a revision on my translation?

Revisions are as easy as 1-2-3:

Just request your correction by responding to the same email you received your order.
Your support representative will quickly pass the request along to the SAME translator that worked on your order, and your translator will be happy to make your revisions promptly.
The support rep will deliver these back to you as soon as they receive them.

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